Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it.
Getting Ready
- Verify your email and phone number immediately after registration to avoid delays.
- Read the bonus terms: wagering requirements, game contributions, and max bet limits.
- Choose a payment method that supports withdrawals (often the same as deposit).
- Prepare required documents: government ID, proof of address (utility bill), and payment method proof (e.g., screenshot of e-wallet).
- Set a withdrawal limit if needed — some players prefer to cash out in smaller chunks.
- Check the minimum withdrawal amount for your selected method.
Creating Your Account
- Visit Lolajack and click “Sign Up”.
- Fill in your personal details: full name, date of birth, email, and address — use exactly as on your ID.
- Create a strong password and enable two-factor authentication (2FA) if available.
- Select your preferred currency and accept the terms.
- Verify your account via the email link and then complete KYC by uploading documents.
- Make your first deposit using a method listed in the Payment Methods section.
How Wagering Works
Wagering requirements determine how much you must bet before bonus funds become withdrawable. For example, assume a €100 deposit matched with a 100% bonus (€100 bonus) and a 35x wagering requirement on the bonus amount. The calculation is: €100 bonus × 35 = €3,500 total turnover needed. Games contribute differently: slots usually 100%, table games often 10–20%, and live dealer may contribute 0%. If you play only slots, you need to wager €3,500. If you mix in blackjack (20% contribution), you must bet more to meet the requirement. Formula: Required Turnover = (Bonus Amount × Wagering Multiplier) / Game Contribution %. Always check the contribution percentages in the bonus policy.
Payment Methods
| Method | Min Deposit | Min Withdrawal | Processing Time | Fees |
|---|---|---|---|---|
| Visa/Mastercard | €10 | €20 | 1–3 business days | None |
| Skrill | €10 | €10 | Instant to 24 hours | None |
| Neteller | €10 | €10 | Instant to 24 hours | None |
| Bank Transfer | €20 | €50 | 3–7 business days | Possible bank fees |
| Cryptocurrency | €20 equivalent | €20 equivalent | Instant to 1 hour | Network fee may apply |
Licence & Player Protection
The casino operates under a Curacao eGaming licence. While this ensures basic oversight, players from the EU should note that winnings may be subject to local income tax, as Curacao-licensed sites are not covered by EU tax exemptions. To protect yourself, always set deposit limits, use session time reminders, and verify the casino’s SSL encryption (look for the padlock in the address bar). The platform also supports responsible gambling tools like self-exclusion.
Fix It Fast
- Withdrawal pending for over 24 hours? Contact live chat and confirm all documents are approved. Resubmit if necessary.
- Verification rejected due to unclear photo? Retake the document in good lighting, ensure all four corners are visible.
- Bonus not credited? Check if you used a bonus code; if not, contact support and provide transaction ID.
- Game not loading? Clear browser cache, disable VPN, or try a different device. Update your browser if needed.
- Cannot withdraw because of unmet wagering? Use the account history to track your wagered amount. Calculate remaining turnover using the formula above.
- Withdrawal method not available? You may need to deposit via that method first (same method rule). Choose an alternative from the table.
Players Ask
How long do withdrawals take?
E-wallet withdrawals typically process within 24 hours, card payments take 1–3 business days, and bank transfers can take up to 7 business days.
Is there a maximum withdrawal limit?
Yes, most casinos set a monthly limit (e.g., €10,000). Check the terms and conditions for specific numbers.
Can I cancel a pending withdrawal?
Yes, as long as it is still in “pending” status. Go to the withdrawal history and click cancel. Funds return to your casino balance.
What documents are needed for verification?
You typically need a government-issued ID (passport or driver’s license), a recent utility bill (last 3 months), and proof of payment method (e.g., screenshot of e-wallet or card photo).
Do I need to wager my deposit too?
Only if you claimed a bonus. A no-bonus deposit can be withdrawn anytime after meeting any minimum playthrough (usually 1x).
Why was my withdrawal rejected?
Common reasons include incomplete verification, bonus abuse suspicion, or exceeding withdrawal limits. Contact support for clarification.
Can I withdraw to a different payment method than I deposited with?
Usually no — casinos enforce the same method rule to prevent money laundering. Exceptions may apply for bank transfers if the deposit method cannot receive funds.
Are there fees on withdrawals?
The casino does not charge fees, but your payment provider may apply currency conversion or transaction fees.
Insider Advice
To maximize your chances of winning, focus on games with high RTP (return to player). Video slots like Blood Suckers (98%) or Mega Joker (99%) offer excellent theoretical returns. Avoid keno and scratch cards which often have RTP below 90%. Among table games, blackjack with basic strategy can reach 99.5% RTP, while baccarat on the banker bet offers 98.94%. Always check the game info for exact RTP — many casinos list it in the paytable.
Remember: withdrawals are the real test. Follow these steps, stay patient, and you’ll cash out smoothly.
